Castle Hills and Rehabilitation and Care Center
8020 Blanco Rd, San Antonio, TX 78216
Owned by: Vertical Health Services, LLC
“As I’m writing this I’m currently a resident, have been for about a month…Hallway lights to residents rooms are left on as residents are forced to lay sometimes for hours in their own filth.“
– Roland Gloria –
“They lie stating your love one will get a private room…They just lie.“
JeJe Jenson
“I don’t know what is really going on with that facility, but I do know that I lost my mother from the care of that location”
Michael Trim
“…he passed away after asking them for over a week to call the ambulance and send them to me you are then they finally called and now he’s gone forever“
Dana Lockhart
About Castle Hills and Rehabilitation and Care Center
Welcome to the grim reality of Castle Hills Rehabilitation and Care Center, a nursing facility under the stewardship of Vertical Health Services that has become a national symbol of neglect and despair. With a shameful 1-star rating on virtually every reputable review platform, including Medicare’s own assessment, this facility stands as a stark warning to families seeking care for their loved ones. Notorious for ignoring patients and denying basic care, Castle Hills has amassed a staggering $142,000 in federal fines and 13 known health code citations, painting a picture of systemic failure that no corporate apology can erase. Worse still, it ranks among the worst nursing homes in the country, a dishonor earned through consistent disregard for human dignity.
The horror deepens when you hear the voices of devastated families, many of whom hold Castle Hills directly responsible for the deaths of their loved ones due to unconscionable neglect. Multiple reviewers and pending lawsuits echo a chilling accusation: this facility’s failures are not mere oversights but fatal betrayals of trust. Under Vertical Health Services’ watch, Castle Hills has become a place where calls for help go unanswered, where basic needs are ignored, and where lives are tragically cut short. This webpage exists to expose the truth, document the allegations, and demand accountability for the heartbreak inflicted on vulnerable residents and their families.
Recent Health Inspection Violations
September 10, 2024: Management Orders Staff to Violate Safety Rules, Endangering Residents at nursing home owned by Vertical Health Services
In a horrifying command, a manager ordered nursing assistants to abandon essential protective gear, telling them to “hurry” instead of protecting a resident from infection. This outrageous instruction from leadership proves that the facility prioritizes speed over the safety and lives of the people in their care.
September 10, 2024: Disgusting and Deadly Infection Risk from Staff’s Filthy Hands at nursing home owned by Vertical Health Services
A staff member was caught spreading filth and germs by wiping a resident’s feces and then touching the resident and their bedding with the same contaminated gloves. This revolting lack of basic hygiene puts frail and elderly residents in grave danger of contracting deadly infections.
September 10, 2024: Staff Deliberately Skip Handwashing, Spreading Dangerous Germs at nursing home owned by Vertical Health Services
In a shocking display of carelessness, a staff member admitted to changing their soiled gloves but willfully refusing to wash their hands before touching a resident again. This reckless behavior exposes vulnerable residents to a cesspool of bacteria and life-threatening illnesses.
August 23, 2024: Systematic Falsification of Medical Records Endangers Residents at nursing home owned by Vertical Health Services
The nursing home owned by Vertical Health Services has been caught creating dangerously inaccurate medical records, ignoring critical details like a resident’s smoking habit and life-sustaining medications. This reckless documentation puts residents at extreme risk, as their care plans are based on lies and incomplete information, leading to potentially fatal errors.
August 23, 2024: Heartless Disregard for a Resident’s Safety Leads to Terrifying Fall Risk at nursing home owned by Vertical Health Services
A resident at the nursing home owned by Vertical Health Services was forced to live in constant fear of falling after the facility cruelly ignored their desperate pleas for a lower bed. This blatant negligence and refusal to accommodate a simple safety request shows a disgusting lack of compassion and puts the resident in immediate danger of serious injury.
August 2, 2024: Terrifying Escape from “Care”: Confused Resident Found Wandering Across Busy Street from nursing home owned by Vertical Health Services
The nursing home owned by Vertical Health Services allowed a confused and vulnerable resident to simply walk out the front door and wander across a dangerous, busy street. This horrifying lapse in security shows a complete failure to protect residents from immediate, life-threatening danger, turning a place of supposed safety into a death trap.
August 2, 2024: Gross Negligence: Staff Fail to Supervise and Prevent Resident from Wandering into Traffic at nursing home owned by Vertical Health Services
Despite knowing a resident was at risk for wandering, the staff at the nursing home owned by Vertical Health Services failed to provide even the most basic supervision, allowing them to escape and face the potentially fatal dangers of a busy road. This is a shocking dereliction of duty and a terrifying example of the facility’s inability to keep its residents safe.
August 2, 2024: Worthless Safety Policies: Staff Training Fails to Stop Resident from Escaping into Grave Danger at nursing home owned by Vertical Health Services
Even after receiving specific training on how to prevent residents from escaping, the staff at the nursing home owned by Vertical Health Services utterly failed to implement any of the safety protocols, leading directly to a resident wandering into a life-threatening situation. This proves that the facility’s safety procedures are nothing more than empty words on paper, offering no real protection to the vulnerable people living there.