Agility Health and Rehabilitation
5520 Bridgeport Way West University Place, WA 98467
Owned by: Vertical Health Services, LLC
“PLEASE DO NOT SEND YOUR FAMILY MEMBER HERE!!! My grandma was sent to this place and they provided the worse care to her. Her health declined rapidly.”
– Danielle –
“She called after 1 day there wanting to be brought home because of how unsafe she felt there.”
Jason Hochstrasser
“My friend was sent to the place for rehab and unfortunately they dropped the ball and she has passed away.”
Theresa Thomas
“Dangerous place to send your family member!!! No name wrist bands, No bed rails (none), No fall pads, No bed alarms, No safety measures, woefully understaffed.”
Valerie Diaz-Lane
About Agility Health and Rehabilitation
Behind Agility Health & Rehabilitation’s polished logo lurks a nightmare of neglect. This facility has earned a rock-bottom one-star rating on every major review platform—mirrored by Medicare’s own damning judgment—while its staff vaccination rate sits at a reckless 0 %, leaving frail residents defenseless against deadly infection. Fourteen health-code citations and $15,000 in federal fines reveal systemic failures, yet the alarms keep ringing: families recount unanswered call bells, medication skipped, and loved ones left soiled or dehydrated for hours.
The consequences are not abstract statistics but human lives lost. Multiple lawsuits accuse Agility of the ultimate betrayal—conditions so unsafe that residents have died under its so-called “care.” Each ignored cry and unexplained injury is a stain on our collective conscience. By sharing your story, you help expose the truth, fuel legal action, and protect others from meeting the same fate. Speak out now and turn personal tragedy into public justice—because silence lets this horror thrive.
Recent Health Inspection Violations
April 11, 2025: CRITICAL STAFFING INFORMATION HIDDEN FROM VULNERABLE RESIDENTS AND FAMILIES AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
For five consecutive days, the nursing home owned by Vertical Health Services failed to post the actual hours worked by nursing staff, deliberately keeping residents and their families in the dark about the true staffing levels. This appalling lack of transparency puts everyone at risk and raises serious questions about what the facility is trying to hide.
April 11, 2025: REVOLTING AND DANGEROUSLY PREPARED FOOD SERVED TO HELPLESS RESIDENTS AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
Residents are being served cold, disgusting, and potentially unsafe food, with some describing it as ‘horrible’ and ‘tasting bad.’ The facility’s complete disregard for basic food safety and palatability is a horrifying example of their neglect for the well-being of the people in their care.
April 11, 2025: SHOCKING DISREGARD FOR FOOD SAFETY ENDANGERS ALL RESIDENTS AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has been caught with undated and potentially spoiled food items, while also failing to monitor food temperatures, creating a breeding ground for foodborne illness. This reckless behavior puts every single resident at risk of severe sickness from the very food that is supposed to nourish them.
April 10, 2025: AGONIZING DENTAL NEGLECT LEAVES RESIDENTS IN PAIN AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
A resident with broken and missing teeth was left to suffer, waiting for a dental hygienist that never came, a clear sign of the facility’s heartless indifference to the pain and suffering of its residents. This is a horrifying example of the nursing home owned by Vertical Health Services’ failure to provide even the most basic medical care.
April 10, 2025: SYSTEMATIC DENIAL OF DENTAL TREATMENT PERPETUATES RESIDENT SUFFERING AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has repeatedly failed to provide necessary dental care, with one resident being ignored for months despite recommendations for a follow-up. Another resident missed two dental appointments, showing a shocking pattern of neglect that leaves residents in continued pain and discomfort.
April 9, 2025: LIFE-THREATENING OXYGEN MISMANAGEMENT PUTS RESIDENT IN IMMINENT DANGER AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
A resident in need of continuous oxygen was found to have their oxygen set at a dangerously high level, contrary to doctor’s orders. This reckless and unauthorized change in medical treatment at the nursing home owned by Vertical Health Services could have had fatal consequences.
April 9, 2025: INHUMANE NEGLECT OF CATHETER CARE CAUSES EXTREME SUFFERING AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
A resident was left in agony with a non-functioning catheter, their abdomen swollen and their urine dark and bloody, because the staff at the nursing home owned by Vertical Health Services failed to monitor their condition. This horrific neglect caused unnecessary pain and suffering that could have been easily prevented with basic care.
April 9, 2025: DANGEROUSLY NEGLIGENT STAFF AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES CREATE A DEATH TRAP FOR RESIDENTS
The nursing home owned by Vertical Health Services has created a hazardous environment where residents are at constant risk of injury. One resident at high risk of wandering was not properly monitored, while another at high risk of falls was left unattended in a high bed with no safety precautions in place.
April 9, 2025: DECEPTIVE AND DANGEROUS MEDICAL PRACTICES EXPOSED AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has been caught administering psychotropic medication without proper informed consent, using a false diagnosis to justify the treatment. This shocking deception robs residents of their right to make informed decisions about their own health and puts them at risk of severe side effects from unnecessary and dangerous drugs.
April 9, 2025: RESIDENTS’ RIGHTS AND WISHES IGNORED BY CALLOUS STAFF AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has shown a complete disregard for residents’ legal and personal wishes by failing to obtain or review advance directives. This leaves residents vulnerable and without a voice in their own medical care, a terrifying prospect for anyone in their care.
March 18, 2025: SHOCKING COVER-UP OF ABUSE ALLEGATIONS AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has been caught failing to report and investigate serious allegations of abuse, including a case where a caregiver mocked and humiliated a naked resident. This disgusting and illegal cover-up puts all residents at risk of further abuse and psychological trauma.
February 28, 2025: SYSTEMATIC FAILURE TO INVESTIGATE ABUSE LEAVES RESIDENTS DEFENSELESS AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has a pattern of failing to investigate incidents of potential abuse, leaving residents to fend for themselves in a dangerous environment. In one case, a resident was assaulted by another resident in an electric scooter, and the facility did nothing to investigate or prevent it from happening again.
February 15, 2025: DANGEROUS DRUG MISMANAGEMENT AND OVERMEDICATION RAMPANT AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services is recklessly administering medications without following doctors’ orders and without attempting safer, non-drug alternatives first. This dangerous practice of overmedication puts residents at risk of harmful side effects and is a clear sign of the facility’s neglectful approach to care.
January 27, 2025: RESIDENTS’ VOICES SILENCED AND IGNORED BY NEGLIGENT MANAGEMENT AT NURSING HOME OWNED BY VERTICAL HEALTH SERVICES
The nursing home owned by Vertical Health Services has completely ignored the concerns of its own residents, failing to address complaints about neglectful staff and long wait times for assistance. This blatant disregard for the residents’ voices shows that the facility has no interest in improving its dangerously subpar care.