Arapaho Rehabilitation and Care Center
1111 Rockingham LN Richardson, TX 75080
Owned by: Vertical Health Services, LLC
“Do not send your loved one here. My loved one rang for help…My loved one WAS NOT FED!“
– Holly Dittrich –
“This place is awful. How they haven’t been shut down is beyond me.”
Jennifer Patrick
“…he was covered in bed sores and bruises with an infected catheter. He passed away 2 weeks later.”
Rosa Yuridia
“The patients ring the bell for almost one hour and no one is come”
Tony Phung
About Arapaho Rehabilitation and Care Center
Step inside Arapaho Rehabilitation & Care Center and you’ll find not compassion, but a chilling ledger of failures. Every major review platform—and even Medicare itself—brands this facility with a solitary, damning one-star rating, while staff vaccination stands at 0 %, leaving frail residents exposed to every passing virus. Public records already list 15 health-code citations and a growing stack of lawsuits alleging call bells ignored, medications missed, and basic care withheld. Grieving families recount loved ones left unfed, their bodies wasting away in silent agony, some ultimately losing their lives under Arapaho’s so-called “care.”
These are not isolated complaints; they form a pattern of neglect so severe that multiple reviewers openly blame Arapaho for the deaths of those they cherished most. By adding your voice to this chorus of outrage, you help drag hidden suffering into the light and force regulators to act. Share your story today—because every testimony chips away at the silence that lets elder abuse survive.
Recent Health Inspection Violations
February 19, 2025: Residents denied dignity and respect while being fed at nursing home owned by Vertical Health Services
Staff forced residents to eat with attendants standing over them, stripping away all sense of dignity and turning mealtime into a demeaning chore.
February 19, 2025: Hallways and rooms soaked in filth at nursing home owned by Vertical Health Services
Dark stains and grime covered floors and rooms, forcing residents to live amid bacteria and decay in what should be their safe haven.
January 16, 2025: Residents hurried through meals like animals at nursing home owned by Vertical Health Services
Caregivers rushed residents through every bite, shoving food in their mouths without empathy, making dining a cold, mechanical task.
December 12, 2024: Vulnerable residents left gasping without respiratory orders at nursing home owned by Vertical Health Services
Residents reliant on oxygen and breathing machines had no doctor’s order on file, leaving them breathless and at risk when they needed vital support.
December 12, 2024: Disposable medical supplies treated like trash at nursing home owned by Vertical Health Services
Nurses dragged an entire container of test strips into rooms and reused gloves between dirty and clean tasks, spreading infection like wildfire.
August 29, 2024: Washer spitting water and mold at nursing home owned by Vertical Health Services
A broken laundry machine spewed suds onto the floor for days, forcing staff to rig trash bags over the door and risking residents’ clean linens.
March 4, 2025: Resident left to vanish without staff caring at nursing home owned by Vertical Health Services
A vulnerable resident was allowed to wander off the property and go missing for hours. The facility failed to watch over people who can’t protect themselves, leaving a person lost and alone for an entire day, risking death, injury, or exploitation.
March 4, 2025: Catheter bags tossed on beds and ignored at nursing home owned by Vertical Health Services
Staff left urine drainage bags sitting on beds instead of safely hanging low, exposing frail residents to a huge risk for painful infections, skin breakdown, and medical emergencies.
March 4, 2025: Dirty towels and gloves used again and again at nursing home owned by Vertical Health Services
After rubbing dirty areas, staff used the same towels and gloves for multiple wipes and tasks, spreading bacteria and disease with every careless swipe, putting every weak resident at risk for suffering and preventable infections.
March 4, 2025: Staff dragged dirty laundry and soiled briefs across resident rooms at nursing home owned by Vertical Health Services
Instead of putting dirty laundry in proper bins, staff flung contaminated sheets and adult diapers directly on the floor, spreading filth and dangerous pathogens everywhere and leaving elderly residents to live in squalor.
March 4, 2025: Chronic urine and infection agony ignored at nursing home owned by Vertical Health Services
Residents complained of burning, pain, and constant urinary tract infections, but staff turned their backs, failing to clean or protect these frail people, causing needless agony and endangering their lives.
March 4, 2025: Infection control totally ignored as gloves touch floors and go back to patient skin at nursing home owned by Vertical Health Services
Nursing assistants dropped gloves or wipes on the floor and then finished care without changing to a clean set, inviting deadly infections for every resident in that wing.
January 24, 2025: Helpless elderly dropped and left screaming from wheelchairs and beds at nursing home owned by Vertical Health Services
Staff ignored safety plans and dropped residents during transfers; people were found crying on the floor, in agony, after being dumped by uncaring workers, severely injuring fragile people.
January 24, 2025: Catastrophic failures in fall prevention at nursing home owned by Vertical Health Services
Bedridden and weak, residents fell again and again with nobody watching, some left with broken bones, because staff refused to update or follow fall risk safety plans, making “prevention” a cruel joke.
January 24, 2025: Dignity trampled as staff enter rooms without warning at nursing home owned by Vertical Health Services
Day and night, staff flung open doors without knocking, catching residents in private moments, humiliating and shaming them again and again.
January 24, 2025: Therapy staff abandon weak residents during grueling exercises at nursing home owned by Vertical Health Services
Residents forced to march alone, unsupported, as therapists sat across the room not watching—legs gave out, residents crumpled to the dirty floor, left howling in pain and terror.
December 12, 2024: Patients left in excruciating pain, moaning for help at nursing home owned by Vertical Health Services
Residents spent hours suffering from severe wounds and bedsores, calling for help that never came. Their agony was ignored, and their injuries grew worse in secret, hidden from families who trust this home with their loved ones.
December 12, 2024: Poop-stained sheets and filthy rooms at nursing home owned by Vertical Health Services
Soiled linens were left unchanged for entire shifts, forcing residents to endure the humiliation and torment of lying in waste, covered in feces and bacteria that can cause deadly infections.
December 12, 2024: Staff touch wounds and change diapers without washing hands at nursing home owned by Vertical Health Services
Caretakers skipped basic hygiene, refusing to wash hands or use clean gloves between caring for wounds and changing soiled adults, spreading diseases with every careless movement.
December 12, 2024: Residents robbed of privacy during showers at nursing home owned by Vertical Health Services
Residents stripped naked without warning and rolled into common areas, fully exposed to anyone walking by because staff refused to close curtains or doors—dignity and modesty shattered for our most vulnerable elders.
August 29, 2024: Meals dumped on trays, residents forced to eat cold food at nursing home owned by Vertical Health Services
Heaping trays of food were left to grow cold as staff ignored meal requests, serving nutrition as an afterthought with zero care for comfort or appetite, denying frail residents the dignity of a warm meal.
August 29, 2024: Hazardous hallways filled with spills and clutter at nursing home owned by Vertical Health Services
Walkways were littered with wet floors, dirty debris, and abandoned equipment, making every step a gamble for disabled residents who live in constant fear of slipping, falling, and breaking bones.
August 29, 2024: Residents ignored for hours, call lights unanswered at nursing home owned by Vertical Health Services
Desperate cries for help rang out from behind locked doors as staff ignored call lights, leaving vulnerable adults abandoned in pain or emergency for hours on end.
August 29, 2024: Life-saving medicine delayed or skipped altogether at nursing home owned by Vertical Health Services
Vital medications meant for controlling pain, blood sugar, or infections were given far too late—or not at all—leaving already suffering residents in grave danger of rapid decline or even death.
December 12, 2024: Residents left to rot in beds with open sores at nursing home owned by Vertical Health Services
Elderly residents suffered in silence as bedsores and wounds festered without proper cleaning or dressing, exposing them to unbearable pain and the terrifying risk of deadly infections.
December 12, 2024: Filthy floors and walls breed sickness at nursing home owned by Vertical Health Services
Grime and dirt coated every surface, from sticky floors to stained walls, turning the home into a breeding ground for germs that endanger every fragile resident with preventable illnesses.
December 12, 2024: Staff barge in, exposing residents’ most private moments at nursing home owned by Vertical Health Services
Without a knock or warning, workers stormed into rooms while residents were undressed or using the bathroom, robbing them of basic human dignity and leaving them humiliated.
December 12, 2024: Dangerous germs spread by careless hands at nursing home owned by Vertical Health Services
Staff moved from resident to resident without washing hands or changing gloves, carrying deadly bacteria on their fingertips and putting every vulnerable person at risk of serious infection.
August 29, 2024: Broken equipment endangers frail residents at nursing home owned by Vertical Health Services
Faulty wheelchairs and lifts were left unrepaired, forcing residents to rely on unsafe tools that could collapse at any moment, risking catastrophic falls and injuries.
August 29, 2024: Residents left thirsty and dehydrated for hours at nursing home owned by Vertical Health Services
Water and drinks were kept out of reach, leaving parched residents begging for a sip as staff ignored their basic needs, risking severe dehydration and health crises.
August 29, 2024: Moldy corners and pest-infested rooms at nursing home owned by Vertical Health Services
Black mold crept along walls and bugs crawled through living spaces, creating a nightmarish environment where residents couldn’t escape the filth threatening their health and peace of mind.
August 29, 2024: Personal belongings tossed around, disrespected at nursing home owned by Vertical Health Services
Cherished items and personal keepsakes were mishandled or misplaced by staff, breaking residents’ hearts as their last connections to home and family were treated like garbage.