Amberwood Estates Nursing and Rehabilitation
5303 Bermuda Drive, Normandy, MO 63121
Owned by: Vertical Health Services, LLC
Recently cited for Abuse by Medicare!
“Walked in to my uncle sitting in urine and feces“
– LaToya C –
“Very unprofessional and dangerous…”
Steve Lough
“…the nastiest low paying patient neglecting and stealing nursing facilities in missouri”
Fred Ramey
“…only hires trash because they are trash, and they attract what they are and know”
TJ
About Amberwood Estates Nursing and Rehabilitatio
There is no comfort inside Amberwood Estates—only a relentless siege on dignity and life itself. Branded with a humiliating one-star rating across every reputable review site and by Medicare, the facility operates with a reckless 0 % staff vaccination rate, leaving frail elders exposed to lethal infection. Federal inspectors have already slammed Amberwood with $86,000 in fines and a staggering 42 health-code citations, yet conditions remain so horrific that call bells go unanswered, medications vanish, and residents are found soaked in their own waste. Families report finding loved ones tied to chairs, struck, and silenced, a cruelty so profound that multiple wrongful-death accusations now clog the courts.
These aren’t isolated incidents—they form a horrifying pattern of neglect, greed, and violence that has stolen irreplaceable lives. Every unchecked abuse, every voice that goes unheard, keeps this cycle alive. Share your story and expose the truth behind Amberwood’s glossy brochures; together we can force accountability, protect the vulnerable, and finally put an end to the suffering. Speak out—because remaining silent is the ally of elder abuse.
Recent Health Inspection Violations
April 18, 2024: Elderly left filthy for weeks at Nursing home owned by Vertical Health Services
Defenseless residents begged desperately for showers but were denied for endless weeks, leaving them trapped in dirty beds, their skin covered in filth, reeking and humiliated. This crushing neglect left those most vulnerable feeling like garbage, abandoned by the very people supposed to care for them.
April 18, 2024: Residents begging for basic hygiene—completely ignored at Nursing home owned by Vertical Health Services
Frail elderly pleaded to be bathed but were continually brushed aside, forced to live in shame with greasy hair, long, dirty nails, and the smell of urine filling their rooms. Requests for showers were cruelly dismissed, leaving them feeling invisible and worthless.
April 18, 2024: Residents locked in beds, robbed of freedom at Nursing home owned by Vertical Health Services
Frail elders were imprisoned in their beds for days on end, unable to move or escape, with no staff to answer their pleas for help. This heartless indifference left people feeling helpless, desperate, and utterly alone.
April 18, 2024: Residents exposed to humiliation—catheter bags on display for all to see at Nursing home owned by Vertical Health Services
Helpless residents were left stripped of privacy as medical bags collecting urine hung openly from their beds and wheelchairs, turned into public spectacles in the hallways and rooms. This devastating disrespect left elders feeling ashamed and violated.
April 18, 2024: Toilets broken, bathrooms dark and dangerous at Nursing home owned by Vertical Health Services
Bathrooms were a scene of horror—no lights, backed-up toilets, freezing water—forcing residents to navigate in darkness, risking falls, injury, and even worse humiliation as they struggled to meet their most basic needs.
April 18, 2024: Violence erupts—residents attacked, left injured and traumatized at Nursing home owned by Vertical Health Services
Elderly people suffered bruises and bloody wounds in terrifying assaults by other residents, while staff did nothing to stop the violence. These attacks left innocent victims terrified to sleep or go about their day, haunted by pain and fear.
April 18, 2024: Residents openly assaulted—safety utterly abandoned at Nursing home owned by Vertical Health Services
Helpless residents were struck with canes and fists during fights, leaving their faces bloodied and spirits shattered. The total collapse in safety turned the home into a battlefield, subjecting some of the weakest to physical and mental agony.
April 18, 2024: Staff ignored pleas for help—elderly left in soaked briefs and dirty sheets at Nursing home owned by Vertical Health Services
Staff left residents lying in soaked incontinence briefs, covered in their own waste, with strong ammonia odors filling the air. This unimaginable neglect robbed people of their dignity and put them at risk of infection and disease.
April 18, 2024: Residents denied showers for weeks, forced to live in filth at Nursing home owned by Vertical Health Services
Endless days turned into weeks as desperate residents went without a single shower. Skin caked in grime, hair greasy and unkempt, their cries for cleanliness and comfort met only with indifference and callous excuses from staff.
April 18, 2024: Seniors left hungry and uncovered in freezing conditions at Nursing home owned by Vertical Health Services
Residents were denied warm showers and left shivering, while others waited endlessly for meals or had to eat while sitting in dirty clothes or bedding. The daily misery made every moment one of hopeless neglect.
April 18, 2024: Dirty medical devices left uncovered, robbing residents of dignity at Nursing home owned by Vertical Health Services
Staff left urine bags and catheters wide open for all to see, exposing the private suffering of elders and humiliating them daily. No privacy or respect was given, only shame and embarrassment.
April 18, 2024: Paralysis and despair—residents kept isolated and alone in their rooms at Nursing home owned by Vertical Health Services
Vulnerable people were left alone for endless hours, deprived of social contact, activities, or even the chance to see outside. Loneliness replaced care, deepening their suffering and despair.
April 18, 2024: Residents’ calls for help ignored for hours at Nursing home owned by Vertical Health Services
Elderly residents waited in agony for hours after ringing for help with basic needs. Their desperate cries echoed unanswered down the halls, showing a heartless disregard for their pain, safety, and fear.
April 18, 2024: Seniors denied dignity—left in soiled clothes and beds at Nursing home owned by Vertical Health Services
Residents were allowed to fester in filthy bedding and clothing, stripped of their last shred of dignity, with the stench of neglect clinging to their skin. Even simple requests for fresh clothes were ignored.
April 18, 2024: Infections and sores ignored, residents left to suffer in agony at Nursing home owned by Vertical Health Services
Preventable wounds grew worse and infections spiraled out of control because staff simply didn’t care enough to monitor, cleanse, or treat those at their weakest. Pain was met only with indifference.
April 18, 2024: Medical needs ignored—medications delayed or missing at Nursing home owned by Vertical Health Services
Residents went hours, sometimes days, without vital medication because of sloppy handoffs, skipped doses, or complete chaos. Conditions grew worse and suffering stretched on as medicine was forgotten or mishandled.
April 18, 2024: Dementia patients put in harm’s way—wandering, unprotected at Nursing home owned by Vertical Health Services
Residents with memory loss were allowed to wander unchecked into unsafe spaces, risking falls, injury, and even getting lost, all because staff didn’t track or care for them. Safety nets failed, leaving disaster always just around the corner.
April 18, 2024: Residents forced to wait for food, causing hunger and weakness at Nursing home owned by Vertical Health Services
Meals were late, cold, and sometimes never even arrived, leaving elders shaky and hungry. The simple act of nourishment became a daily anxiety, deepening the misery and erosion of strength.
April 18, 2024: Residents forced to sit in waste for hours at Nursing home owned by Vertical Health Services
Helpless elders sat for hours in foul-smelling incontinence pads and dirty clothes, begging to be changed, but their misery was simply ignored by overwhelmed or uncaring staff.
April 18, 2024: Broken equipment endangers fragile elderly at Nursing home owned by Vertical Health Services
Wheelchairs, walkers, and call lights were broken or missing, leaving those unable to move on their own completely stranded, unable to even signal for help as they suffered.
April 18, 2024: Residents left ashamed—private parts and medical devices exposed for all to see at Nursing home owned by Vertical Health Services
Helpless elders were left totally exposed and humiliated, with staff allowing catheter bags and other personal health items to be visible to everyone, robbing them of all dignity and respect.
April 18, 2024: Residents trapped in beds, cries for help ignored at Nursing home owned by Vertical Health Services
Instead of caring hands, bedbound residents were left to rot, locked in beds for endless hours as their pleas to get up and move were completely ignored. This cruel abandonment left them desperate and hopeless.
April 18, 2024: Elderly forced to live in filth, denied showers for weeks at Nursing home owned by Vertical Health Services
Residents sat in filth for weeks, denied basic cleanliness as staff refused to give showers, leaving people shamed, dirty, and stripped of any comfort or pride in themselves.
April 18, 2024: Residents left covered in their own waste and skin flakes at Nursing home owned by Vertical Health Services
Horrified family members watched as frail elders were left in soaked briefs, dirty beds stained with urine, and caked in dead skin and blood, abandoned with no help in sight.
April 18, 2024: Open violence—residents attacked, faces bloodied, no safety at Nursing home owned by Vertical Health Services
Defenseless residents endured violent assaults, getting hit in the face and sent to the hospital, while staff stood by and let the chaos continue. The home became a place of terror instead of sanctuary.
April 18, 2024: Dangerous falls and broken equipment endanger everyone at Nursing home owned by Vertical Health Services
Wheelchairs were broken, call lights didn’t work, and residents were allowed to fall out of beds, sometimes face down, with no one helping or checking on them. Bedrails snapped, and fragile bodies hit the floor again and again.
April 18, 2024: Staff shortages leave elderly begging for care at Nursing home owned by Vertical Health Services
There were never enough staff to help—residents waited hours to use the bathroom, get a drink, or eat, as desperate cries for help echoed down the halls with nobody coming. Misery and neglect became a way of life.
April 18, 2024: Unsafe lifts and transfers put fragile bodies at constant risk at Nursing home owned by Vertical Health Services
Mechanical lifts used to move residents were operated with life-threatening neglect, with people swinging in the air while nobody held them—everyone was one moment away from disaster and injury.
April 18, 2024: Infection control breaks down, staff spread germs at Nursing home owned by Vertical Health Services
Nurses and aides handled dirty catheters, gave medications with bare hands, and failed to sanitize, helping illness and infection spread like wildfire among residents already barely clinging to health.
April 18, 2024: Medications missed or mishandled, residents in pain and danger at Nursing home owned by Vertical Health Services
Elders received the wrong doses, missed critical pills, or had their medicine given days late, risking seizures, strokes, agony, and death due to simple carelessness and a breakdown in safety checks.
April 18, 2024: Residents endangered by dirty, unsafe food service at Nursing home owned by Vertical Health Services
Staff neglected to wash hands while serving food, left utensils filthy, and allowed perishable items to sit out for hours, exposing the frailest people to food poisoning and serious illness every single day.
April 18, 2024: Spoiled or inappropriate meals given to elderly at Nursing home owned by Vertical Health Services
Meals were served cold, late, and sometimes completely unsuitable for dietary needs, leading the old and sick to suffer hunger, stomach pain, and even dangerous reactions from foods they could not safely eat.
April 18, 2024: Residents cut off from loved ones, denied calls or visits at Nursing home owned by Vertical Health Services
Helpless seniors were trapped in isolation as staff failed to assist with phone calls, video chats, or in-person visits, abandoning them to loneliness and despair when all they wanted was contact from family and friends.
April 18, 2024: Residents denied right to know staff levels, kept in the dark at Nursing home owned by Vertical Health Services
The nursing home refused to post daily staffing lists, hiding the truth about dangerously low worker numbers and leaving families with no way to know if their loved ones were actually being cared for at all.
April 18, 2024: Residents’ wounds and pressure sores left untreated, festering and worsening at Nursing home owned by Vertical Health Services
Nursing staff ignored festering wounds and pressure ulcers, refusing to provide needed bandages and care, causing excruciating pain and risking deadly infections for the most frail and bedridden residents.
April 18, 2024: Vital health checks never done—residents’ suffering goes unnoticed at Nursing home owned by Vertical Health Services
Residents’ vital signs, weight, and health changes went completely unmonitored while warning signs of infection, pain, or sudden illness were ignored, putting lives at risk and agony unchecked for days.
April 18, 2024: Dirty linens, clothes, and rooms never cleaned at Nursing home owned by Vertical Health Services
Residents slept in unwashed, stained bedding and lived among piles of dirty laundry and trash. The stench of body odor, mold, and rot filled their rooms, making life a daily misery.
April 18, 2024: Resident rights trampled—elderly not informed, not allowed to choose at Nursing home owned by Vertical Health Services
Staff never explained important decisions or choices to residents, treating these adults like children, robbing them of the fundamental right to know about their care, their medications, or their day-to-day lives.
April 18, 2024: Falls, slips, and fractures repeatedly ignored at Nursing home owned by Vertical Health Services
Dangerous falls and slips happened again and again, with broken bones and bloodied faces, yet staff didn’t fix hazards or make any real plan to protect the frail and unsteady from further injury.